I purchased a Christmas LED projector, and after 15 seconds of working it made a loud pop and stopped. I opened it up and found the chip burnt and smoke char on the inside.
The beauty is that they handled this situation incredibly well. I did not let them know I was affiliated with CPA. I didn't have an account there (purchased without logging in, which I don't necessarily recommend), so I dealt with it through my private email.
I simply told them the story. They asked for a picture, I sent a picture. Then they asked if I wanted a refund. I said yes, it was processed a couple of days later. I can't say the same would happen if it were a more expensive item such as a mobile (eg, probably need to send it back, as with any shop), but Always replies within 24 hours.
Exemplary service. I was impressed with how they handled this. From beginning to end.
In reverse order
We have refunded to you. It will take 3-7 days to arrive your account. Pls kindly wait.
We sincerely apologize for any inconvenience caused.
Date: 2016-12-16 23:19
Subject: Re: order 20000028754
Yes. Here are the pictures, you can see the smoke and the burned part. I plug it in only 15 seconds and it started to smoke, and then stopped working.