No Network or signal

[STP]

HI Everyone,

I bought this phone without knowing anything about it and what condition it was in. From what I can tell it's a MTK6589.

So when I got it I was a little surprised to see that it had no signal strength and no service provider showing when I put in a new SIM card.

I have done a lot of reading and I have rooted the phone but still the same results.
It looks like the IMEI is valid but it doesn't match the IMEI number on the back of the phone.
Also noticed that the serial number is 0123456789ABCDEF

I'm not sure what the next step is?? Or even if this phone will work in Canada.
Any help would be great.

Thanks
STP

[Sniper47]

Don't worry about serial #. That should not make any difference.

And you have IMEI, not "null" or "invalid". No problem if it doesn't match the box. It could cause a problem if the check digit doesn't match, but we will get to that later.

A lot of Samsung clones (I'm guessing that's what it is), especially if cheap ones, will not have American bands.

First thing to do is check your software frequency support. Type this into the dialer *#*#3646633#*#*. Or DL this app https://play.google.com/store/apps/details?id=com.themonsterit.EngineerStarter&hl=en

Go to Engineer Mode ( MTK ) > Connectivity > CDS information > Radio Information on both SIMs (if dual-SIM). Let us know what bands are checked.

[Cleopatra]

Hi STP !

Please write here the brand & model of your phone.
Please download and install CPU-Z apk from the next link :

[Only registered and activated users can see links Click here to register]

And then, please write here the informations that CPU-Z will give you about your phone.
Do you have already looked for IMEI under the battery of your phone ?

Regards :-)

[STP]

HI Sniper47,
I'm not too sure what you mean by band, but this is the information on the screen.
IMEI: has number
IMSI: has number
Radio Start: Radio on
SIM state: Ready
Phone number: has nothing
Current network: has nothing
Signal strength: 0dBm 99 asu
Roaming: not roaming
GSMservice: out of service
GPRS PS service: has nothing
Default pdp status: disconnected
Network type: unknown
Service state: SIM1 home null null null Unknown CSS not supported=0 ramlnd=0 defroamlnd=0emergonly=false regst state:0
call status:idle
Location: LAC = unknown
CID = unknown
I'm not sure if that was what you where asking for.
Please let me know if you need anything else.
Thanks,
STP

---

Hi Cleopatra
Here is the information about the phone:
Model: SM-G900H
Android Version:4.4.4
Baseband Version:G900HXXU1ANCE
Kernal Version:3.4.39 whl@server7#1
Build number: KOT49H39.G900HXXU1ANCE
Software:V77.41
Please let me know if you need anything else.

Thanks,
STP

[Sniper47]

Sorry. Wrong instructions.

In MTK engineering mode, same as before, but

Telephony > Bandmode

[Cleopatra]

Hi STP !

Sniper47 is wiser than me ... I know I'm leaving you in good hands :-)
However, take a look at the next thread ... maybe it could be helpful :

[Only registered and activated users can see links Click here to register]

[STP]

Hi Sniper,
In Band mode:
GSM Mode:
Only one check mark on EGSM900
Nothing else is checked.
Nothing is checked under UMTS Mode.

Cleopatra, Yes I will have a read on the thread.

Thanks to Both of you,

STP

[Sniper47]

This is why no network. Your phone only has GSM 900. You checked both SIMs? Or only single SIM phone?

[STP]

Only Single SIM

[Sniper47]

The phone only has 900MHz GSM. That's why it's not working. Not sure what you paid for it, but this is fairly common with cheap clones.