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Forbes

2016-01-18, 04:20
Empathy, Design Thinking, And An Obsession With Customer-Centric Innovation

To deliver innovative, customer-centric solutions through design thinking, we must begin with empathy.


http://www.forbes.com/sites/sap/2016/01/...uture-tech
www.chinaphonearena.com > Off The Wall > Tech & Science > [Forbes] Empathy, Design Thinking, And An Obsession With Customer-Centric Innovation