2016-10-04, 20:25
As many of you know by now, many smartphones manufacturers use Mediatek chipsets in their freshly released devices.
One of the companies that use Mediatek chipsets on their smartphones comes from Romania, by the name of ALLVIEW, a subsidiary of GIONEE.
As an owner of several of their devices, I was able to maintain them, service them and improve their performance only because of my personal skills.
But if you are a regular user, who does not know the whole potential of an Android device or maybe you don't care too much, if you run into a problem with the software running on one of their devices you must turn to their service network that will handle the problem, more or less, but for a fee. Also in many cases, they will try to bullshit you that the problem occured because of your fault.
Recently they released a new line of Android smartphones, running on MTK 64 bit chipsets and I politely asked them to release the official stock roms (including the scatter files) for these devices to be available to their curtomers, in case they want to restore their smart phones after a software problem or crash, and be able to make a backup in case something goes wrong.
The ALLVIEW Support & Service Department spokesman - Daniel Sarbu, replied as follows:
"For confidentiality reasons stock ROM products can not be offered.
If you want a resoftare or dwngrade, these operations are performed in our authorized service workshops."
I sent a new request with the remark that this poses no privacy problem because they do not have license to Android OS, and ask them politely again to release the official stock roms for MTK 64 bit devices, for personal use of their customers. It is for the company to prove that a customer uses firmware for purposes other than for personal use or to earn money from selling it illegally. I also told them that is everyone's choice if he wants to void the warranty of the product.
I also told them that I reserve the right to refer to all institutions in law, to investigate these issues.
More so, I tried several times to post reviews (with good and bad issues) about their products on their own pages, using a polite language and being as objective as possible, but it seems that they censor customer opinions before posting them, if they do not like the subject.
Again, the ALLVIEW Support & Service Department spokesman - Daniel Sarbu, replied as follows:
"Unfortunately, the stock rom can not be provided."
So, I agree with the fact that ALLVIEW and other manufacturers like GIONEE must be forced to release their roms to the customers, because from the moment you bought the device it becomes your property and you may do whatever you want with it.
Any suggestions or proposals from you are welcome.
One of the companies that use Mediatek chipsets on their smartphones comes from Romania, by the name of ALLVIEW, a subsidiary of GIONEE.
As an owner of several of their devices, I was able to maintain them, service them and improve their performance only because of my personal skills.
But if you are a regular user, who does not know the whole potential of an Android device or maybe you don't care too much, if you run into a problem with the software running on one of their devices you must turn to their service network that will handle the problem, more or less, but for a fee. Also in many cases, they will try to bullshit you that the problem occured because of your fault.
Recently they released a new line of Android smartphones, running on MTK 64 bit chipsets and I politely asked them to release the official stock roms (including the scatter files) for these devices to be available to their curtomers, in case they want to restore their smart phones after a software problem or crash, and be able to make a backup in case something goes wrong.
The ALLVIEW Support & Service Department spokesman - Daniel Sarbu, replied as follows:
"For confidentiality reasons stock ROM products can not be offered.
If you want a resoftare or dwngrade, these operations are performed in our authorized service workshops."
I sent a new request with the remark that this poses no privacy problem because they do not have license to Android OS, and ask them politely again to release the official stock roms for MTK 64 bit devices, for personal use of their customers. It is for the company to prove that a customer uses firmware for purposes other than for personal use or to earn money from selling it illegally. I also told them that is everyone's choice if he wants to void the warranty of the product.
I also told them that I reserve the right to refer to all institutions in law, to investigate these issues.
More so, I tried several times to post reviews (with good and bad issues) about their products on their own pages, using a polite language and being as objective as possible, but it seems that they censor customer opinions before posting them, if they do not like the subject.
Again, the ALLVIEW Support & Service Department spokesman - Daniel Sarbu, replied as follows:
"Unfortunately, the stock rom can not be provided."
So, I agree with the fact that ALLVIEW and other manufacturers like GIONEE must be forced to release their roms to the customers, because from the moment you bought the device it becomes your property and you may do whatever you want with it.
Any suggestions or proposals from you are welcome.