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Zenfone 2 screen meltdown?
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Posts: 293
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This a strange one to say the least. I have a Nexus 7, Zenfone 2 ZE551ML and a Padfone-x so I'm certainly an Asus fan and I decided to buy the ZE550 16gb Zenfone 2 for my son. He loves it. I took it from him for a few days and put it in my bedside drawer. Yesterday I took it out to charge it with my THL 5000t charger (this is the same charger I use on my padfone-x without any issues). I left it charging for about 4 hours, tried to switch it on and found a crack in the lower left third that stretches almost all the way across the screen with that purple ink stain blob running up the left side. There is ZERO physical surface damage to the screen. Nothing. Not a scratch or blemish on the outside of the phone, front, back, sides, screen NOTHING.
The screen is blank now when it's "on" and it's also relatively warm. I can only conclude that the phone overheated and damaged the screen. Did a Google search and found something similar with a Zenfone 5 from last year I think. But I've never heard of it apart from that. The phone is less than two months old so it's still covered by Asus USA but the problem is that I'm in Africa and won't be back for another month or more. Unfortunately I get the feeling Asus are going to dispute my problem based on using a thl charger and/or saying I damaged the phone. I've ordered a screen anyway but I'm going to take it up with them tomorrow and see if they step up. Has anyone else encountered this type of issue with any brand before?
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Knowing Asus and their customer service issues in the past, whatever you do, state that you only use (and only own) the official charger that came with the phone!
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(2015-08-24, 03:43)edcoolio Wrote: Knowing Asus and their customer service issues in the past, whatever you do, state that you only use (and only own) the official charger that came with the phone!
I'm not too optimistic about their reaction and already ordered another screen. But I'm almost 100% sure it's an overheating issue.
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I've never seen something like this. It must have gotten extremely hot if that's what caused it. What is the amperage of the 5000t charger?
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2015-08-24, 16:04
(This post was last modified: 2015-08-25, 00:35 by Twotems.)
(2015-08-24, 14:35)NexusTrix Wrote: I've never seen something like this. It must have gotten extremely hot if that's what caused it. What is the amperage of the 5000t charger?
It's 1000 amps. Nothing special.
Wow is all I can say. Asus are replacing the phone completely. No quibbling, just a description of the circumstances and the physical condition of the phone along with the serial number. Excellent, excellent customer service. I'm impressed.
Now, since I'm returning it, can someone tell me how to flash/wipe this phone via pc without a screen?
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BANG-A-RANG!!! This just goes to make me an even bigger fan of the Zenfone and of ASUS. Well done, guys! Glad the situation got worked out, @Twotems !
edcoolio and Twotems like this post
LG Nexus 4 | APQ8064 | 2GB / 16GB | 4.7"
Star S7589 | MTK6589 | 1GB / 8GB | 5.8"
THL T200C | MTK6592W | 2GB / 16GB | 6.0"
Mlais M52 | MTK6752 | 2GB / 16GB | 5.5"
innos D6000 | MSM8939 | 3GB / 32GB | 5.2"
Asus Zenfone 2 | Z2560 | 2GB / 16GB | 5.5"
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Great follow-up and a big shout out to ASUS!!
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2015-08-25, 16:47
(This post was last modified: 2015-08-25, 16:59 by Bacon_Puffs.)
(2015-08-24, 16:04)Twotems Wrote: [Only registered and activated users can see links Click here to register]
From power off, hold volume up + power on phone. As soon as you feel the first vibration, release the power button, but continue to hold volume up until it enters fastboot.
Connect phone to PC with USB
On PC: Shift+right click in the folder with adb fastboot ...in blank area, not on a file
Choose open command window here
Type:
fastboot erase userdata
fastboot erase cache
fastboot erase data
fastboot -w
That should do it.
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@Bacon_puffs !!! DUDE! I don't know how you know all the stuff you know, but that was legitimately totally freaking badass. In the world of tech, you must be the equivalent of a demi-god. Bravo!!!
You and Bacon_Puffs like this post
LG Nexus 4 | APQ8064 | 2GB / 16GB | 4.7"
Star S7589 | MTK6589 | 1GB / 8GB | 5.8"
THL T200C | MTK6592W | 2GB / 16GB | 6.0"
Mlais M52 | MTK6752 | 2GB / 16GB | 5.5"
innos D6000 | MSM8939 | 3GB / 32GB | 5.2"
Asus Zenfone 2 | Z2560 | 2GB / 16GB | 5.5"
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(2015-08-25, 16:47)Bacon_Puffs Wrote: [Only registered and activated users can see links Click here to register]
Hold volume up + power on phone until it enters fastboot
Shift+right click in the folder with adb fastboot in blank area, not on a file
Choose open command window here
Type:
fastboot erase userdata
fastboot erase cache
fastboot erase data
fastboot -w
That should do it.
Thanks Baconpuffs. Is that specifically for the Intel cpu in the zenfone 2 or a mediatek solution? I certainly don't want to brick the phone before I return it.
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