[Question] Problems with a sponsor

[nqs]

I am having issues with the sponsor I purchased my phone from. I have tried to deal with them via email, but it is like talking to a brick wall.

Where is the appropriate place in this forum to address this issue? I'm pretty sure it's a simple communications error, but they continue to give me information that is obviously wrong.

at this point, i'm tempted to cancel my order and file a complaint against them with paypal. However, I would much rather have my phone.

Do we have a liaison, that can help sort this out, or will i be forced to find a different supplier?

All I want is the dhl tracking number, but they insist on giving me one for someone in France (i'm in Washington state, in the US).

there was a minor problem with my paypal address, which made day 0 the 10th. my phone should be here "soon", and i want to know where it is.

How do i find out this information when the supplier continues to give me information that is obviously incorrect, and refuses to correct their data?

NQS

[GizBeat]

Hi NQS. Just shoot me an email [email protected] with shop ordered from, name on the order, order number, correct address, phone number. This is always the best first move and should always be done as soon as any problems start to happen instead of waiting 10 days and letting the frustration build.

Looking forward to getting your info so we can get it ironed out.

[nqs]

Alright, mail sent, but as I wrote in there, the problem appears to have resolved itself.

[GizBeat]

Thanks for reporting back. If any further issues, contact me ASAP and I'll do my best to get them resolved.