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Ok ,people, I guess posting the seller info here does help. They all of a sudden replied my message just after 1 hour of my posting.
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I see they have 8 pre-sale staff, but it took a week for support to get back to you. That's a downright scary shop. Hope it works out. You can try XDA to find a RIFF box owner near you.
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Two roads diverged in a yellow wood,
And sorry I could not travel both
And be one traveler, long I stood
And looked down one as far as I could
To where it bent in the undergrowth