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(2016-01-23, 11:59)MegaManX Wrote: (2016-01-23, 04:08)was21 Wrote: (2016-01-23, 02:18)GottaGetX Wrote: Beyond the fact that customer service is not grade A, the shops generally know nothing techwise. They can tell you "do factory reset" and that's about it.
Try this first:
1. Try to power on or go into recovery while the phone is plugged into PC. Hold that power button (and power+volume) for like 30 seconds. With battery in and battery out. Try the same thing while not plugged into PC.
I already did all of this, but the Phone stays dead.
The only reaction on plugging the cord in is, that the phone gets kinda hot.
More when plug onto the charger than the PC.
The thing with Efox is, that i asked them if i rather should contact a supportmember on a german androidforum or stay with their support, but they aren't able to give any answer. :-( When this happened to mine, what ended up happening was I just left the phone for 2 weeks, then came back and it worked fine again, but the batteries were at 0%.
At first, I had the same problem as you, but I just kept messing with it until finally it turned on, but then it just perpetually rebooted. That's when I left it alone for 2 weeks, then came back and it was perfect again.
The suggestion I can give is to open it up and disconnect the internal battery, then reconnect and try.
How did you purchase? If credit card or PayPal, you can make a claim. Hmmm, opening the phone, this would led me to the fact that i can't return it to china.
What i can't understand is the fact,
that it seems to load (getting hot) but no sign of any life in it 
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(2016-01-24, 21:50)was21 Wrote: (2016-01-23, 11:59)MegaManX Wrote: (2016-01-23, 04:08)was21 Wrote: I already did all of this, but the Phone stays dead.
The only reaction on plugging the cord in is, that the phone gets kinda hot.
More when plug onto the charger than the PC.
The thing with Efox is, that i asked them if i rather should contact a supportmember on a german androidforum or stay with their support, but they aren't able to give any answer. :-( When this happened to mine, what ended up happening was I just left the phone for 2 weeks, then came back and it worked fine again, but the batteries were at 0%.
At first, I had the same problem as you, but I just kept messing with it until finally it turned on, but then it just perpetually rebooted. That's when I left it alone for 2 weeks, then came back and it was perfect again.
The suggestion I can give is to open it up and disconnect the internal battery, then reconnect and try.
How did you purchase? If credit card or PayPal, you can make a claim. Hmmm, opening the phone, this would led me to the fact that i can't return it to china.
What i can't understand is the fact,
that it seems to load (getting hot) but no sign of any life in it Yes, but returning to China might not be possible. Now they don't even communicate with you?
Mine was the same way. I just kept messing with it plugged into PC was when it finally started again.
Do you have the drivers installed on PC? Maybe that will trigger something?
The only other suggestion I can make is leave it with external battery out for a couple of weeks... I think the batteries being both dead and the phone losing all power is what triggered some low-level turn off.
That's why I suggested opening and removing internal.
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2016-01-25, 11:28
(This post was last modified: 2016-01-25, 11:37 by bollland.)
Innos has a service phone number in China, but I doubt you'd get an answer there... nevetheless, it's 4001666568, shown at their innos shop at JD:
[Only registered and activated users can see links Click here to register] and [Only registered and activated users can see links Click here to register]
Maybe you could register at the "innos forum" [Only registered and activated users can see links Click here to register] (using Chrome for translation) and put your issue there... with a little luck possibly you get some helpful reply... no guarantee thou, but a vage option...
PS: A message I found inside their forum says...
"Please contact after-sale technical support, telephone 4001666568, dial 2
QQ: 2677451452 or 2308903497"
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(2016-01-25, 11:28)bollland Wrote: [Only registered and activated users can see links Click here to register] and [Only registered and activated users can see links Click here to register]
Maybe you could register at the "innos forum" [Only registered and activated users can see links Click here to register] (using Chrome for translation) and put your issue there... with a little luck possibly you get some helpful reply... no guarantee thou, but a vage option...
PS: A message I found inside their forum says...
"Please contact after-sale technical support, telephone 4001666568, dial 2
QQ: 2677451452 or 2308903497" Many thanks, would be awesome if you could write them for me. :-D
Just tell me if you need any other information, ok?
best regards & many thanks :-D
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They won't be able to help you there. They almost literally know nothing. @Gizbeat (I assume was gizbeat. It was done in Chinaphonearena's name) is the one that taught them to root with Jemmini's TWRP :/.
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You can try, but it will be a futile effort in my opinion. They don't know much. Yes Innos D6000 is sold by JD, but usually these are just middlemen of sorts. The brains behind the distribution.
Two roads diverged in a yellow wood,
And sorry I could not travel both
And be one traveler, long I stood
And looked down one as far as I could
To where it bent in the undergrowth
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Many thanks, would be awesome if you could write them for me. :-D
Just tell me if you need any other information, ok?
best regards & many thanks :-D
[/quote]
As MegaManX and Gizbeat already said, there is not much hope to get them talking to you, have English conversation or get technical support from "after sales service"; China is still China, that won't change the next 5000 years... if you start a thread in the innos forum, maybe one of the Chinese guys has an helpful answer... just maybe!
I don't know if this of any use, but nevertheless...
Longhua New build science and technology park 8
4th Floor, Luo Yi Customer Service
Shenzhen 518109, Baoan District, Guangdong
E-mail: [email protected]
Phone: +86 (755) 33573130
深圳市龙华新区联建科技园8栋4楼奕骆客服中心
518109深圳市宝安区，广东省
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2016-01-25, 23:26
(This post was last modified: 2016-01-25, 23:53 by was21.)
(2016-01-25, 22:58)bollland Wrote: Many thanks, would be awesome if you could write them for me. :-D
Just tell me if you need any other information, ok?
best regards & many thanks :-D
As MegaManX and Gizbeat already said, there is not much hope to get them talking to you, have English conversation or get technical support from "after sales service"; China is still China, that won't change the next 5000 years... if you start a thread in the innos forum, maybe one of the Chinese guys has an helpful answer... just maybe!
I don't know if this of any use, but nevertheless...
Longhua New build science and technology park 8
4th Floor, Luo Yi Customer Service
Shenzhen 518109, Baoan District, Guangdong
E-mail: [email protected]
Phone: +86 (755) 33573130
深圳市龙华新区联建科技园8栋4楼奕骆客服中心
518109深圳市宝安区，广东省
[/quote]
Well, after sale service of efox-shop.com isn't what i'd call a service,
as they are only answering every 4th mail i'm sending them, and they answer only with one short sentence :-(
(2016-01-23, 11:59)MegaManX Wrote: (2016-01-23, 04:08)was21 Wrote: (2016-01-23, 02:18)GottaGetX Wrote: Beyond the fact that customer service is not grade A, the shops generally know nothing techwise. They can tell you "do factory reset" and that's about it.
Try this first:
1. Try to power on or go into recovery while the phone is plugged into PC. Hold that power button (and power+volume) for like 30 seconds. With battery in and battery out. Try the same thing while not plugged into PC.
I already did all of this, but the Phone stays dead.
The only reaction on plugging the cord in is, that the phone gets kinda hot.
More when plug onto the charger than the PC.
The thing with Efox is, that i asked them if i rather should contact a supportmember on a german androidforum or stay with their support, but they aren't able to give any answer. :-( When this happened to mine, what ended up happening was I just left the phone for 2 weeks, then came back and it worked fine again, but the batteries were at 0%.
At first, I had the same problem as you, but I just kept messing with it until finally it turned on, but then it just perpetually rebooted. That's when I left it alone for 2 weeks, then came back and it was perfect again.
The suggestion I can give is to open it up and disconnect the internal battery, then reconnect and try.
How did you purchase? If credit card or PayPal, you can make a claim. i now took of the screws of the inside cover, and disconnected both connectors for the battery, or is one of them for the screen?
Because there is on smaller on the left and one thiker on the right side, after opening the backcover!?
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(2016-01-25, 23:26)was21 Wrote: i now took of the screws of the inside cover, and disconnected both connectors for the battery, or is one of them for the screen?
Because there is on smaller on the left and one thiker on the right side, after opening the backcover!? What is your best guess? I have not seen inside before. If you can show a clear picture, maybe can help guess which is correct.
After you think you have the right one disconnected, then my next move would be leave it disconnected and put back together (without screws) and put external battery and try to turn on... With connection to PC, without connection to PC, hold Power button long time. Also try entering recovery.
If none of that worked, I'd try with internal reconnected.
If none of that worked, I'd try to charge internal with universal external charger, then try again.
That is the order I would do things. I can't say it will work or not.
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(2016-01-26, 00:07)MegaManX Wrote: (2016-01-25, 23:26)was21 Wrote: i now took of the screws of the inside cover, and disconnected both connectors for the battery, or is one of them for the screen?
Because there is on smaller on the left and one thiker on the right side, after opening the backcover!? What is your best guess? I have not seen inside before. If you can show a clear picture, maybe can help guess which is correct.
After you think you have the right one disconnected, then my next move would be leave it disconnected and put back together (without screws) and put external battery and try to turn on... With connection to PC, without connection to PC, hold Power button long time. Also try entering recovery.
If none of that worked, I'd try with internal reconnected.
If none of that worked, I'd try to charge internal with universal external charger, then try again.
That is the order I would do things. I can't say it will work or not.
Too bad ... 
Tried every thing you wrote, but no luck.
Still bricked.
Maybe the phones motherboard is dead, as the phone gets hot when connected to charger or PC.
I'm trying to get it solved with an exchanged phone of efox... but no idea how long this will take ...
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