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Hello.. I need help :(
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I just got the Blckview BV5000 and it won't connect to Koodo network.
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It won't connect to the gsm network or 3G/LTE network? If it's 3G or H+ it doesn't have 850 or 1900 that Telus use. It also doesn't have the required lte frequencies.
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(2016-02-20, 15:36)Twotems Wrote: It won't connect to the gsm network or 3G/LTE network? If it's 3G or H+ it doesn't have 850 or 1900 that Telus use. It also doesn't have the required lte frequencies.
This is right from their site:
Network Frequency
2G:GSM/900/1800/850/1900MHz
3G:WCDMA900/1900/2100MHz
4G:LTE800/900/1800/2100/2800MHz
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2016-02-21, 01:15
(This post was last modified: 2016-02-21, 01:16 by Twotems.)
(2016-02-20, 22:43)Flipsidetripping Wrote: (2016-02-20, 15:36)Twotems Wrote: It won't connect to the gsm network or 3G/LTE network? If it's 3G or H+ it doesn't have 850 or 1900 that Telus use. It also doesn't have the required lte frequencies.
This is right from their site:
Network Frequency
2G:GSM/900/1800/850/1900MHz
3G:WCDMA900/1900/2100MHz
4G:LTE800/900/1800/2100/2800MHz
Their frequency specs are false. There's no 1900 wcdma on this phone. Search for my thread on here.
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(2016-02-21, 01:15)Twotems Wrote: (2016-02-20, 22:43)Flipsidetripping Wrote: (2016-02-20, 15:36)Twotems Wrote: It won't connect to the gsm network or 3G/LTE network? If it's 3G or H+ it doesn't have 850 or 1900 that Telus use. It also doesn't have the required lte frequencies.
This is right from their site:
Network Frequency
2G:GSM/900/1800/850/1900MHz
3G:WCDMA900/1900/2100MHz
4G:LTE800/900/1800/2100/2800MHz
Their frequency specs are false. There's no 1900 wcdma on this phone. Search for my thread on here.
thanks twotems.
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(2016-02-21, 04:01)Flipsidetripping Wrote: (2016-02-21, 01:15)Twotems Wrote: (2016-02-20, 22:43)Flipsidetripping Wrote: This is right from their site:
Network Frequency
2G:GSM/900/1800/850/1900MHz
3G:WCDMA900/1900/2100MHz
4G:LTE800/900/1800/2100/2800MHz
Their frequency specs are false. There's no 1900 wcdma on this phone. Search for my thread on here.
thanks twotems.
If I may ask, where was it purchased?
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(2016-02-21, 04:06)edcoolio Wrote: (2016-02-21, 04:01)Flipsidetripping Wrote: (2016-02-21, 01:15)Twotems Wrote: Their frequency specs are false. There's no 1900 wcdma on this phone. Search for my thread on here.
thanks twotems.
If I may ask, where was it purchased?
I got from Gearbest...which is HK i think no?
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2016-02-24, 14:41
(This post was last modified: 2016-02-24, 14:43 by edcoolio.)
(2016-02-21, 04:37)Flipsidetripping Wrote: (2016-02-21, 04:06)edcoolio Wrote: (2016-02-21, 04:01)Flipsidetripping Wrote: thanks twotems.
If I may ask, where was it purchased?
I got from Gearbest...which is HK i think no? Your device will never work on that frequency.
You MUST contact Gearbest immediately. They are a sponsor on this site, so I am sure all of us would be interested on what they will do about this.
I just check Gearbest myself and you are 100% correct. The frequencies are listed incorrectly. Lets see if they own this mistake. It has only been a few days, but time is not on your side.
Please follow-up here as to their response, if any.
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(2016-02-24, 14:41)edcoolio Wrote: (2016-02-21, 04:37)Flipsidetripping Wrote: (2016-02-21, 04:06)edcoolio Wrote: If I may ask, where was it purchased?
I got from Gearbest...which is HK i think no? Your device will never work on that frequency.
You MUST contact Gearbest immediately. They are a sponsor on this site, so I am sure all of us would be interested on what they will do about this.
I just check Gearbest myself and you are 100% correct. The frequencies are listed incorrectly. Lets see if they own this mistake. It has only been a few days, but time is not on your side.
Please follow-up here as to their response, if any.
It's not Gearbest's fault. Blackview misstated the frequencies on their site.
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(2016-02-24, 14:50)Twotems Wrote: (2016-02-24, 14:41)edcoolio Wrote: (2016-02-21, 04:37)Flipsidetripping Wrote: I got from Gearbest...which is HK i think no? Your device will never work on that frequency.
You MUST contact Gearbest immediately. They are a sponsor on this site, so I am sure all of us would be interested on what they will do about this.
I just check Gearbest myself and you are 100% correct. The frequencies are listed incorrectly. Lets see if they own this mistake. It has only been a few days, but time is not on your side.
Please follow-up here as to their response, if any.
It's not Gearbest's fault. Blackview misstated the frequencies on their site.
Ahhhh! I did not know that. Thanks for the heads up.
Then I'm sure if the user follows up quickly, he/she can take advantage of Gearbest's 45 day money back guarantee.
Hopefully, things will go smoothly and "Flip" will come back and update us on progress.
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